Terms of Service
by commissioning me you agree to these terms
i have the right to refuse any order/commission for any reason
You must be at least 18 to commission me, if you are under 18 I will require your parents permission
PAYMENT:
i have the right to refuse any order/commission for any reason
You must be at least 18 to commission me, if you are under 18 I will require your parents permission
PAYMENT:
- payment is done through either paypal or etsy
- payment plans are exceptable, requirements are 30% nonrefundable deposit is required up front to reserve your spot, no work will be done before this payment. the commission WILL NOT ship before final payment and shipping has been paid for. if payment is missed by 6 months i reclaim the commission and all past payments
- whether paid in full or over a payment plan 30% is nonrefundable
- while the commission is in our hands we own it
- once the commission leaves our hands for shipping it is no longer our responsibility
- while the commission is in your hands it is your responsibility to take care of it
- most repairs will be done for free, major repairs such as things that require me to completely remake the head will cost extra. buyer pays for shipping both ways
- While repair work is done for free, if someone needs to be bought to fix it you must pay for it (such as replacement claws)
- we WILL NOT repair anything if you have purposely altered
- commissions may be returned for everything except the nonrefundable 30% down payment
- buyer is responsible for shipping
- commission can be canceled before it is done, but the 30% deposit will not be refunded whether work has started or not
- the commission will be altered slightly and resold, except for things i designed
- commissions i designed, such as artist libraty or pre-made, that have been returned will not be altered before being resold, by returning the commission you surrender the rights to the character
- if you returned an artistic libraty or pre-made and desire to keep the character you may keep it for a fee of 20% commission cost
- communication is very important in the custom order process, it is required
- we may be contacted through email, etsy, furaffinity, deviantart, Facebook, Twitter and telegram
- we usually respond within a day or two, if its been longer please send me another message to remind us, if we still do not respond perhaps you have the wrong email or whatever you are trying to contact me with
- please give me a detailed description and picture(s) of the character you want
- if you do not provide enough information it is not my fault if it doesn't turn out how you wanted, it is yours
- if no communication is received from you in 6 months then your commission is canceled and you forfeit all payments
- the wait time is usually around 8-16 months depending on size of the commission and complexity, can be up to a year or so depending on all factors, please be patient, lack or delay or payment can delay wait time further
- we will show you pictures and we will discuss which materials you want
- we will show and tell you a detailed plan of what we will do, you have the right to ask us to change things at this time
- we will send work in progress(wip) photos every time we make it to a checkpoint on your commission, you have the right to ask us to change anything at this time
- if you fail to ask us to change things you wanted differently then it you your fault if it does not end up the way you imagined, do not blame me for this. We will not change anything on a finished suit unless you pay for it
- if things do not turn out the way you want and you HAVE asked me to change things then it is my fault for forgetting and i will attempt to fix it on my own time
- progress tends to slow in the winter months (December, January, February)
- we will take rush orders for 30% extra, rush orders get bumped up to the top of the queue
- estimated compleation times are not guaranteed
- we strive for perfection but we are still human, as we are still learning flaws may appear on your commission
- we WILL NOT make murrsuits
- we WILL NOT make anything of any copyrighted characters (such as pokemon, digimon, LoZ)